How do I dispute the information in my background check?

Background checks are performed by Uber’s third-party background check providers Checkr, HireRight, and Samba Safety, each of which is accredited by the Professional Background Screening Association.

If you received a background check report that you believe contains inaccurate or incomplete information, please contact the vendor using the dispute process outlined:

For background checks completed by Checkr: Please contact Checkr by replying to the email you received or visiting the Checkr Candidate Portal. Uber is not able to amend your report.

For background checks completed by HireRight: You can learn more about the dispute process by visiting this link.

For background checks completed by Samba Safety: You can learn more about the dispute process by visiting this link.

Please note the vendor does not determine the standards used to evaluate eligibility to partner with Uber and is not involved in the partnership decision. Uber makes a decision based on the report (or amended report) the vendor provides. This decision is final and cannot be disputed.

The vendor can only assist with a dispute if the information in your background check report is inaccurate or incomplete.