Some events during a trip cannot be anticipated. Circumstances outside your control may impact the rating you receive from a rider.
We understand this can cause concern. Since your overall rating is based on an average of up to 500 of your most recent trips, an individual trip rating will not have a significant impact on your overall rating.
Additionally, if a rider gives a negative rating and selects a trip issue that is unrelated to your performance (for example: too many pickups, price, the app), the trip will not count toward your overall rating.
Five-star drivers report that riders appreciate it when they:
Your weekly review shares ratings and comments from riders. This provides insight into the trip experiences you’re creating.