If you find yourself online but getting few or no trip requests, here’s what might be happening:

• Out of service area: Make sure you’re in your approved service area. Confirm your location by visiting our service area page for your city.

• Public holidays: Demand can be unpredictable on public holidays, with potential decreases in requests.

• Time of day: Demand varies throughout the day. Usually, requests are less frequent between:

• 12:00 AM to 11:00 AM

• 2:00 PM to 5:30 PM

Tips for increasing trip requests:

• Busiest Times: Consider going online during peak hours to catch more requests:

• Lunch: 11:00 AM to 2:00 PM

• Dinner: 5:30 PM to 9:00 PM

• Hotspots: Look for busy areas, such as the city center and nearby neighborhoods. Check out the links below for insights on high-demand locations:

• Earnings Opportunities

• Maximize Earnings

• Days of the week: Later in the week, especially towards the weekend, often sees higher demand.

Uber Reserve Trips

Eligibility and Trip Acceptance

To be eligible for Reserve trips, you must:

• Have completed a minimum of 15 lifetime trips.
• Meet all the eligibility criteria for the on-demand trip type (e.g., a Premier Reserve Driver Partner must meet all the criteria for Premier).

Trip Acceptance Rate

Upfront Reservation offers: Those sent up to 7 days in advance via Opportunities can be declined without any impact on your Trip Acceptance Rate (TAR).

On-demand Reserve Requests: When you are online, you may receive on-demand requests for Reserve trips (similar to UberX). The “Reservation” on the offer card indicates it is a Reserve request. If you decline these on-demand Reserve requests, it will impact your TAR just like declining any other on-demand trip.

Fulfilment Policy and Penalties

Fulfilment Policy is designed to ensure reliable completion of accepted Reserve trips. It applies if you:

1. Cancel too close to the pickup time.
2. Fail to go online at the required time for an advance-accepted trip.

• Failing to meet these requirements 3 times within a 14-day period will result in the loss of your ability to receive and accept future Reserve trips.

Automatic Cancellations

You will receive a notification when it is time to go online for an advance-accepted Reserve trip.

A Reserve trip may be automatically cancelled and reassigned to another driver if:

• You are estimated to be late for the pickup. You may receive up to two notifications if you show no signs of progress and are projected to be 5 minutes or more late. If you are still estimated to be late 5 minutes after the second notification, the trip may be reassigned.
• Your documents (e.g., driver’s license, insurance) expire, disabling your account prior to the reserved trip.

Airports

If you have questions on how Airport pickups work, go to How do airport pickups work?

If you have an issue with an Airport trip, go to Airport trip request issue

If you wish to opt out of receiving airport trips, please reach out to support for assistance.

Uber Comfort Driver Requirements

• Rating of 4.85 and above
• Vehicle manufactured within the last 7 years
• Restricted vehicle lists: Australia / New Zealand
• Important note: Any vehicle model that appears in the list but does not meet the necessary ride requirements for a specific area is deemed ineligible for use in that area, and will not be permitted to operate.
• Driving in a city where Comfort is live
• Should have a Cancellation Rate of less than 15%