In case of an accident

We are committed to the safety of everyone using Uber. If you have been involved in an accident, please follow these steps:

  1. Check that all parties involved are safe.
  2. Notify police and paramedics if necessary.
  3. Contact us.

Head to Trip and Fare Review > I was involved in an accident. Next, please let us know what happened. Check that you have selected the correct trip and share all available info here. A member of our team will reach out to confirm everyone’s safety and gather any other required information.

HOW DOES INSURANCE WORK FOR RIDESHARE DRIVERS? Once reported, we will send an Incident Report Form to your email address. For our insurers, please complete this form.

After receiving the form, we’ll then notify the appropriate insurance carriers of the incident. They’ll investigate and determine if coverage can be provided, contacting you within 2-3 business days.

Before an insurance carrier contacts you, you will need to locate your personal insurance declarations page. This page lists the specific coverages for your vehicle, such as collision and comprehensive.

Please note that if physical damage coverage is available, you’ll be responsible for a $2500 deductible.

HOW DOES INSURANCE WORK FOR COMMERCIAL USERS? Make sure to notify your commercial insurance carrier if you get into an accident. Please note that we may provide your insurance policy information to a third party if they wish to file a claim regarding this accident.