Pickup or drop off location issue

The Driver app will sometimes provide incorrect information about the pickup or drop off location, and we understand this can create a frustrating experience for you. We have a team of engineers dedicated to improving the accuracy of our in-app navigation. This team can often resolve the issue you experienced, if provided with accurate details.

If you had an issue with the pickup or drop off location detailed in the app, please complete the form below. Your feedback will be submitted to a specialized team for review. To help our team fix the error, please follow the prompts below to provide feedback.

If the prompts listed below do not describe the issue you experienced, please return to the Help Center to find a different article, or submit your feedback through our Anytime Feedback form located in the Help section of the app.

First, select the category below that best reflects the issue you experienced (Please choose one). Then, answer the questions to provide additional details. If you’re not able to provide the information below, our team will still receive your feedback but may not be able to resolve the mapping issue.