We're here to help

My Android phone says 'Network Error'

If your app displays a network error message, try the following:

1. Turn Wi-Fi OFF in Settings > Wi-Fi > Off
2. Turn Airplane Mode OFF in Settings > Airplane Mode > Off
3. Turn Cellular Data ON in Settings App > Wireless & Networks (header) > More... > Mobile Networks > Data Enabled.

If these steps don't solve the issue, try restarting your phone by pressing and holding the power button and selecting Power Off or Restart.
Sign in to get help