My promotion or guarantee was wrong

You can review your promotion or guarantee payments in the Miscellaneous or other payments section in your payment statement. If you opted in to a promotion (with the exception of Boost) and didn’t meet the requirements, your pay statement will explain why you weren’t eligible.

# How payments work Promotion and guarantee payments are added 1-2 weeks after the promotion or guarantee ends.

For example, if a guarantee ran from Monday, May 2 until Monday, May 9, any earned guarantee would be processed and paid in your weekly statement on Tuesday, May 17.

Still need help?

If you have questions about or need help with promotion payments or guaranteed gross fares noted on your payment statement, please let us know here.

We can only confirm whether you’ll get a promotion after the weekly pay period has ended.