Riders and drivers are expected to be polite towards each other at all times, as per our Community Guidelines.
We understand that you may have some negative experiences with riders, and our rating system is in place to help keep Uber comfortable and safe for everyone.
When rating your trips, please enter a rating that reflects your trip experience with the rider. Please note, we do not change rider ratings once they have been entered into the app.
We also understand that you may have some trip experiences with riders where you may want to provide additional feedback. See the following links for more information about reporting issues with verbal altercations, cancellation fees, and cleaning fees.
If your rider made discriminatory remarks towards you, please use the link below to report it as a safety issue. We take reports of discrimination very seriously.
If you'd like to report that your rider was rude, or if you have positive feedback about your rider, please select from the below options to help us understand what happened on the trip. We'll review your concern and get back to you.