Seattle Courier Rights and Policies

For more information on benefits in Seattle, WA please tap here.

*Seattle’s PayUp ordinance provides delivery couriers with additional rights and transparency.*

Cancellation with Cause

Under SMC Chapter 8.37.080©, cancellations by an app-based worker are considered with cause when any of the following conditions occur:

  • Information provided pursuant to subsection 8.37.070.A.1 was substantially inaccurate; provided, that a customer’s alteration of a tip amount shall not constitute grounds for cancellation with cause.
  • The app-based worker cannot complete performance of the offer because the customer is not present or fails to respond to communications from the app-based worker, the customer’s presence or response is required for the app-based work to complete performance of the offer, and the app-based worker has made attempts to contact and/or wait for the customer in accordance with an applicable network company policy, provided that the no-contact or limited-contact deliveries are not considered to require the end customer’s presence.
  • Timely completion of the offer has become impracticable due to an unforeseen obstacle or occurrence.
  • The app-based worker makes a good faith complaint regarding sexual harassment or discrimination that is alleged to have occurred during performance of the offer.

To report a cancellation with cause in the app:

  1. From the app menu, select Help.
  2. Navigate to the trip in question and select Help with a trip.
  3. Choose Report a cancellation with cause.
  4. Select the applicable reason and provide any required details. Or you can use the link here.

Submissions are reviewed within 72 hours.

Offer Card Transparency

Before accepting a delivery in Seattle, your offer card will now display:

  • The Guaranteed Minimum Payment for the trip.
  • The estimated tip, if the customer provides it before the trip.
  • Additional trip information, such as a list of order contents, allergen information, or notes on accessibility.

Daily & Weekly Statements

In addition to standard trip receipts, couriers working in Seattle will receive daily and weekly earnings reports via email.

These statements provide a summary of your earnings under the city’s ordinance, including any top-up payments.

Can we help with anything else?