I didn't collect the right amount of cash

In some cities, Uber allows riders to pay trip fares in cash. Riders are expected to carry enough cash to immediately pay for a trip when they arrive at their destination.

When you receive new trip requests, your app will clarify if the rider will pay in cash when the trip ends. It's good practice to carry enough cash to provide change to a rider who pays with large bills.

When you accept a ride request for a cash trip, you are responsible for collecting your rider's cash fare.

If the rider exited your vehicle without paying the right amount, please let us know here. We will review the rider's account to prevent this happening in the future.