Plus Card FAQ

What is a Plus Card and How Does it Work?

The Plus Card is a payment card used by Delivery Partners to purchase items for Uber’s “Shop and Deliver” feature. Here’s how it functions:

Use the Plus Card to buy items requested by Clients.
If the Plus Card doesn’t work, retry the payment and contact the Uber Support Team for help. If required, cancel the order or pay with your own funds (credit/debit card or cash).
Get reimbursed within 72 hours for any personal funds used. Ensure you provide a clear, valid receipt through the App during checkout.

For more assistance:

Declined Plus Card: Visit My Plus Card was declined.
Refund Status: Check out How reimbursement works for Shop and Deliver.

How do I get the Plus Card

To start receiving “Shop and Deliver” orders with your Plus Card:

Accept the invitation you received or go to “Account > Plus Card” in your App.
Agree to the Terms and Conditions.
Pick up your card at an Uber Activation Center or have it mailed to you. Confirm your mailing details if you choose delivery.
Activate your Plus Card via “Account > Plus Card” in the App.

Note: Options to pick up or have the card mailed may vary by city. Follow your app’s instructions.

Available points of distribution in Mexico:

Point of distribution Ciudad de México.

La Comer Lago Alberto: Lago Xochimilco 343, Anáhuac I Secc, Miguel Hidalgo, 11320, Ciudad de México.

Reference point: Into the La Comer’s parking lot car.
Open hours: Thursday & Friday from 1 p.m. to 7 p.m. / Saturday from 9 a.m to 3 p.m.

Santa Fe: Vasco de Quiroga 3800, Lomas de Santa Fe, Cuajimalpa, Cuajimalpa de Morelos, 05348 Ciudad de México, CDMX.

Reference point: Into the parking lot car of the “Centro comercial Santa Fe”, for Chedraui Select.
Open hours: Monday, Friday & Saturdays from 9 a.m to 3 p.m. / Wednesday from 1 p.m. to 7 p.m.

San Jerónimo: Av. San Jerónimo 190, La Otra Banda, Coyoacán, 04510 Ciudad de México, CDMX.

Reference point: Into to the City Market’s parking lot car basement.
Open hours: Monday & Saturday from 9 a.m. to 3 p.m. / Wednesday, from 1 p.m. to 7 p.m.

Satélite: Av, Cto. Geógrafos No. 30, Cd. Satélite, 53100 Naucalpan de Juárez, Méx.

Reference point: Into the Hiperlumen’s parking lot car of the.
Open hours: Tuesday, from 9 a.m. to 3 p.m. / Thursday, from 1 p.m. to 7 p.m.

Coapa: C. Puente 186, Coapa, Amsa, Tlalpan, 14380 Ciudad de México, CDMX.

Reference point: Into the Soriana’s parking lot car, access for Prol. Canal de Miramontes
Open hours: Tuesday from 1 p.m. to 7 p.m. / Wednesday & Friday from 9 a.m. to 1 p.m.

Pilares: Pilares 541, Col del Valle Sur, Benito Juárez, 03100 Ciudad de México, CDMX.

Reference point: Into the Soriana’s parking lot car.
Open hours: Monday & Friday from 1 p.m. to 7 p.m. / Tuesday, Thursday & Saturday from 9am to 3 p.m.

Chedraui Tepeyac: Av. Henry Ford 120, Bondojito, Gustavo a.Madero, 07820 Ciudad de México, CDMX.

Reference point: Into the Chedraui’s parking lot car.
Open hours: Monday from 1 p.m. to 7 p.m / Wednesday from 9 a.m. to 3 p.m.

Iztapalapa: Av. Javier Rojo Gómez 600, Leyes de Reforma 3ra Secc, Iztapalapa, 09319 Ciudad de México, CDMX.

Open hours: Tuesday from 1 p.m. to 7 p.m./ Thursday from 9am to 3 p.m.

Note: The card is only available to Delivery Partners who received an invitation and completed their registration for this type of delivery.

How can I activate my Plus Card?

After you get your Plus Card, follow these steps in the Uber Driver app to activate it:

Go to “Account > Plus Card”.
Select “Activate card”.
Enter the 16 digits in the front/rear of the Plus Card.
Confirm the information and select “Continue”.
Only if required, create a 4-digit PIN and confirm it.

Done, your Plus Card is now activated. You can start receiving “Shop and Deliver” orders.

Note: If you want to use your own funds after receiving an invitation to this modality, you will need to activate your Plus Card to start receiving “Shop and Deliver” orders. Once you have accepted one, choose to pay with your means in the app during the checkout phase of the purchase.