In order to offer a 5-star experience, drivers must maintain high standards of quality. Many U.S. states offer quality improvement courses for drivers from third party providers. Course offerings vary by provider, and may require classroom attendance or completion online.
If you want to learn more about providing riders with a 5 Star experience or have been notified that recent low ratings put your Uber account at risk, you can voluntarily sign up for a quality improvement course.
If you have been deactivated for a low overall rating, your account may be eligible for reactivation upon successful completion of a quality improvement course.
There are several other providers available in select cities. Please visit the website of the provider in your state to learn about available courses.
Once you complete the course, you can contact Support to start taking trips again. Just navigate to the help article below and submit a photo of your completion certification.