To help ensure the safety and well-being of all users, we may take action on your account, including deactivation, if we receive reports that you suffered a health incident that may impact your ability to provide services.
You should have a message in the Driver app requiring you to submit a medical certificate or other medical documentation.
You’ll need to submit this document before we can reactivate your account.
The medical certificate should:
- Be completed by a medical professional
- Have all fields completely filled out
- Match the name on your account
- Be dated after the reported health incident
- Have a signature, name, address, email, and license number from a medical professional
- Clearly indicate that you’re fit to drive or safely operate a motor vehicle without restriction
To upload a medical certificate in the Driver app:
- In your Inbox, locate the message asking you to upload a medical certificate. The message should contain a template or instructions for how to get a medical certificate from a medical professional.
- Once the medical certificate is complete, attach it to the message and reply. You can upload JPG and PNG file formats.
If you can’t upload it to the Inbox message, attach it to the form below. We’ll review the document and be in touch about your account’s status.