Substitution at Uber Eats

Asking someone else to deliver with your account

At any point during the delivery process, you may choose to have someone else deliver on your behalf, provided they meet the below safety conditions. You are fully responsible for all activities performed by your substitute while they are using your account and it is your responsibility to make sure that they meet all of the requirements to deliver with Uber Eats.

You can choose anyone you like to be your substitute, provided they satisfy the following basic safety conditions:

• They are at least 18 years of age
• They have the right to work in the UK
• They do not have any unspent criminal convictions
• They have not had their Uber account deactivated in the past
• They have the relevant insurance, where required
• They know how to perform deliveries safely and in accordance with applicable road safety, food safety and health and safety laws

For more information on right to work checks:

Uber Eats operates a zero-tolerance policy towards anyone who fails to meet their obligations in relation to any substitute engaged by them.

It is your responsibility to ensure that your appointed substitute has the right to work in the UK, defined as British or Irish citizens or those with a) indefinite leave to enter or remain in the UK, b) a right of abode (allowed to live or work in the UK without any immigration restrictions), c)‘Settled’ status or leave under the EU Settlement Scheme, or d) the right to work as part of their visa.

There are three ways to carry out a right to work check, depending on the type of citizenship the substitute has:

• All citizens: A manual right to work check: For example, checking a passport or current Immigration Status Document issued by the Home Office. A full list of documents - and the steps you should take to conduct a manual check - can be found here on GOV.UK
• British and Irish citizens only: A right to work check using an identity service provider (IDSP)
• Non-British and non-Irish Citizens: A Home Office online right to work check: If your appointed substitute has an eVisa, a Biometric Residence Card, Biometric Residence Permit or a frontier Worker Permit, they may be able to evidence their right to work using the online service here on GOV.UK. The steps you should take to conduct an online check can be found on GOV.UK

For further advice or support, information is available here on GOV.UK. or contact the UKVI Resolution Centre on 0300 790 6268.