The app is freezing or crashing in Android

App troubleshooting

Here’s a quick guide to help you get your Uber App back working:

Forcing the app to close

Follow these simple steps if your Uber App freezes or crashes:

  • Force quit the app:

    • For iPhone: Swipe up on the home screen, then swipe up again on the Uber App to close it
    • For android: Open the list of apps running in the background, then swipe the Uber App off the screen or tap Force Stop
  • Restart your device:

  1. Hold the power button down until options appear
  2. Choose to power off your phone, then wait a few seconds
  3. Press and hold the power button again to turn your device back on

Open the Uber App again, If problems persist, please check for app updates or contact Uber Support for further assistance.