When a customer requests to change their order's delivery address, you can choose to proceed with the order or cancel it.
If the customer contacts you directly to redirect you to a new location, you can advise them to contact customer support. We'll validate their new location and follow up with you directly.
NOTE: We're unable to accommodate customers' change of address requests if the new address is outside the restaurant's standard delivery area. In this case, the order must be canceled. Don't worry, you'll still receive earnings for the full amount of the order fare.
GOING TO THE NEW ADDRESS?
Once you complete the order, you can contact support at 1-800-253-9435 or fill out the form below to request a credit for the change.
NOT GOING TO THE NEW ADDRESS?
You'll still receive earnings for the full amount of the order fare. Your cancellation and satisfaction rating will not be impacted.