We're here to help

This trip is missing from my pay statement

When you complete a trip, it should immediately appear on the Earnings tab of your app and the Earnings page on drivers.uber.com. Both pages display every trip completed in the current week.

Each week begins on Monday at 4:00 am local time and ends at 4:00 am the following Monday. If a trip was completed before 4:00 am on a Monday, it may appear in the previous week’s pay statement.

In some cases, it may take up to 72 hours for a trip to display in your app.

If you have located the trip, but the fare is not showing, follow the link below:

If you are unable to locate a trip, provide details here:

Sign in to get help