Troubleshooting app freezes or crashes (iOS)

If your Uber app freezes or crashes, try these troubleshooting steps.

iPhone X or later

  1. Swipe up from the bottom of your screen, and hold briefly in the middle
  2. Find the Uber app by swiping right or left
  3. To close the app, swipe up on its preview
  4. Restart the app to see if the issue is resolved

iPhone SE, iPhone 8, or an earlier model

  1. Quickly press the home button twice
  2. Find the Uber app to close it by swiping its card up
  3. Try opening the app again

Reset your network settings

Keep in mind that doing this will erase all saved network passwords.

To reset: 1. Go to Settings 2. Tap on General 3. Choose Transfer or Reset iPhone 4. Select Reset 5. Hit Reset Network Settings

If problems persist after trying these steps, please contact Uber Support for further help.