Starting in late August 2024, Uber Direct will start a new service which is picking up and delivering packages from user’s home.
Applicable stores
- New style Lab Ogusu store(To tomorrow)
- 2024/08/26~
Pick up packages from user
Delivery Request
- Once the delivery request has been accepted, delivery partner will go to the package pickup location.
- The pickup location will be the user’s home address, not a specific store address.
- If the pickup location cannot be found, delivery partner will always attempt to contact the user through the app.
- If the user is not available, the delivery can be canceled through the app.
Note:
* We recommend that you check the instructions for package pickup and delivery in advance.
* The countdown timer is not activated during pickup. Delivery partner can cancel the delivery in that case.
* We recommend that you will have enough time for picking up /delivering packages.
Receiving packages
- Packages need to be picked up from user in person.
- Please ensure not to put the bag received from the customer inside your regular food delivery bag.
- Delivery partners ensure ensure that pick the packages up safely and the packages are securely closed.
- If you determine that the package is too large or too heavy to deliver, you can inform the user and cancel the delivery.
Delivery Package
Delivery Process
* Delivery partner confirms the delivery request and delivers the package to the drop-off location.
* If the store is closed/user cannot be found, the app’s phone function can be used to contact the user. The timer will trigger.
* If the package cannot be delivered, it must be returned to the original user’s home.
* If the package is too large or too heavy, the delivery can be canceled.
Note:
* We recommend that you check the instructions for package pickup and delivery in advance.
* Phone and chat functions will help ensure a smooth delivery.
* We recommend that you have enough time to pick up /deliver packages.
What should I do if I can’t find the user when I pick up the package?
- You can try to call the user through the app’s phone function.
- Since the countdown timer is not activated during pickup, we recommend that you always call the user at least once when you are at the pickup location.
- We recommend that you have enough time to pick up /delivery packages.
What should I do if the package is too large or heavy?
- If a package is too large or heavy to deliver, we can inform the user and cancel the delivery.
What should I do if the store is closed when I deliver the package?
- You can contact the user via phone or chat through the app.
- When you do so, a countdown timer will be automatically activated.
- If the timer expires without a response, the received package must be returned to the original pickup location.
- Before canceling a delivery, please be sure to contact support and explain the situation.
Delivery Bag for pick up from customer
- To tomorrow
- L 67 cm | H 47 cm | W 20 cm