Why is my background check stalled?

Background check delays can occur for a variety of reasons.

Some common instances where our third party vendor may need additional information from you is if they are unable to verify the social security number provided. We understand people key in incorrect numbers all the time, so the vendor will send you a notification in these instances.

Another reason your background check could be stalled is because the vendor is having trouble verifying your driving license history. In order to meet license history requirements for Uber you must have had your driver’s license for more than 1 year if you are at least 25 years old, and 3 years if you are younger. You can find more about what you can do to progress your background check on this page.

It is always important to check any emails you may have received from one of the vendors regarding your background check. Background checks are performed by Uber’s third-party background check providers Checkr, HireRight, and Samba Safety.