My background check is stalled

Background checks usually take 3-5 business days. Our third-party vendors Checkr, HireRight, and Samba Safety handle these checks.

Delays can happen if the vendor:

  • Requires additional information, such as verifying a Social Security number or uploading a driver’s license.
  • Has trouble verifying your driving license history. To drive with Uber, you must have at least one year of licensed driving experience in the US (3 years if you are under age 25).

If the vendor needs more information, they’ll send you an email with details.