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Why is my background check taking longer than expected?

The safety and well-being of our users is one of our top priorities. We are actively monitoring the coronavirus (COVID-19) situation. Many local governments have closed to encourage social distancing and reduce the spread of the coronavirus.

Background checks involve verifying information with county courthouses, some of which may have been impacted by this temporary closure. As a result, some reports and activations may be delayed or not be able to be completed by our background check provider until courthouses are able to resume normal business.

We don't know how long these closures will last, but we want to assure you that we're working closely with our background check providers to complete your report as soon as possible. There's no action you need to take at this time. You'll receive an email when this process is complete.

You can always check the status of your background check by signing into the Checkr Candidate Portal using the link below.

We appreciate your patience and look forward to providing more information as it becomes available.