Below are the common reasons for document rejection.
If your document was rejected because it is not what we require, tap the link below to see the list of correct document requirements.
If your document was rejected for poor image quality, make sure:
In addition, please note that we must receive the information in 1 single file (e.g. 1 image or 1 PDF). If your information is across different pages, you should merge them into a single file.
You can re-upload your documents in your Partner Dashboard.
Once uploaded, your documents should be processed within the next 2 hours.
If your document was rejected for reasons not mentioned above and you believe that there has been an error in the rejection, please let us know below so our team can help.
If you’ve already contacted support before, there’s no need to submit another request. All your queries will be answered as soon as possible. Thank you for your patience.