Account and Payment

• I can't sign in or go online

  • I'm unable to sign in
  • I think my account has been hacked
  • Quality Improvement Courses
  • Reactivate account after 7x7 course
  • I'm getting an "invalid vehicle" error message
  • How do I dispute a new record notification?

• Changing account settings

  • Updating account information
  • Updating your banking info
  • Resetting your password
  • I want to turn on email updates
  • Turn off text or email updates
  • Delete my Driver account
  • I want to drive in a new city
  • I want to update email, SMS or push notification settings
  • I want to use a nickname
  • Driver Profile Photos
  • How to access phone support
  • I'm unable to update account information
  • Updating profile photos
  • For California users
  • I have another account issue
  • I want to be able to make pickups in Virginia

• Updating vehicles and documents

  • Update my vehicle color
  • Update my license plate
  • Update my vehicle make or model
  • Remove my vehicle
  • Insurance
  • Optional Injury Protection
  • Question about a document?

• Improving ratings and acceptance rates

  • How to improve ratings
  • Understanding ratings

• Getting paid

  • Adding and changing banking info
  • I need help with setting up my direct deposit
  • Why are my estimated and total balance different?
  • My direct deposit is late or missing
  • Why are my earnings and balance different?
  • How do I receive my earnings?
  • How to cash out earnings
  • I need help with setting up Instant Pay with my Uber GoBank Debit card
  • Using your Debit Card with Instant Pay
  • I have an issue with my Instant Pay
  • I used to have access to Instant Pay but I no longer have the option
  • Why can't I cash out my entire balance on Instant Pay?
  • Where can I track tips in my earnings?
  • I have a different earnings issue

• Fares

  • Where can I see my trip earnings?
  • Do trip fares include a tip?
  • Making multiple stops on a trip
  • How are rider cancellation fees charged?
  • What is surge?
  • Why is my high fare not showing up?
  • A Trip is Missing from my Partner Dashboard
  • Who pays tolls?
  • What is the Service Fee?
  • How are tolls paid?
  • New earnings structure and upfront trip information
  • How are my earnings calculated?

• Promotions

  • Why am I not receiving weekly promotion offers?
  • What is a promotion period?
  • When are promotions and guarantees paid?
  • Can I track my progress towards a weekly promotion?
  • Tracking Acceptance and Cancellation Rates
  • My promotion or guarantee was wrong
  • How is Boost different from Surge?
  • Are tips included in my promotions earnings?
  • How does Boost work?
  • How does Quest work?
  • My Quest Promotion is missing or incorrect
  • How does Drive Pass work?
  • Discounts on the Chevy Bolt EV through GM
  • How does the Consecutive Trips promotion work?
  • My Consecutive Trips Promotion is missing or incorrect

• Referrals

  • Referring drivers and riders
  • Checking the status of your driver referrals
  • Invited Driver - Report my missing or incorrect driver referral
  • Referrer - Report my missing or incorrect driver referral
  • Report my missing or incorrect rider referral

• Fees and Charges

  • Device fees and deposits
  • What is a booking fee?
  • Other fees and charges
  • How are Wait Time fees calculated?
  • How are Long Pickup Premiums calculated?

• Managing drivers and fleet partners

  • Remove me from my partner
  • PARTNER: Remove a driver from my fleet account

• Taxes

  • How do taxes work?
  • Paying taxes as an Uber driver-partner
  • How do I access my 1099 tax form?
  • The 1099-K total does not match the amounts deposited to my bank account
  • What is the difference between a 1099-K vs 1099-MISC?
  • I'd like to change my name or address on my 1099
  • Are there business expenses that are deductible?
  • How does the Booking Fee work with taxes?
  • I'd like to make a change to my SSN or EIN on my 1099
  • What is the Tax Summary used for?
  • What about mileage?
  • What about Airport/City fees?
  • My Tax Advisor has questions about Uber
  • Do I owe quarterly taxes?
  • I'm still having trouble with my Tax Statement
  • My Payment Statement shows a different amount from my Monthly Tax Summary
  • Are tips included in my promotions earnings?
  • My 1099 contains incorrect personal information
  • My tax documents still aren't available
  • Why didn't I get a 1099-K this year?
  • How are my tips taxed at the end of the year?
  • Update personal information on your tax documents
  • I do not drive with Uber, but I received a tax document from Uber
  • What is a B-Notice? How can I stop backup tax withholding?

• Driving Rewards

  • Health Insurance Marketplace for Driving Rewards
  • Phone discounts for Driving Rewards
  • I had an issue using a Driver Rewards discount
  • Uber's Driving Rewards Program

• Uber Visa Debit Card

  • How can I start receiving gas discounts using the Uber Visa Debit Card?
  • How do I sign up for the Uber Visa Debit Card?
  • How do I use Cash Back rewards?
  • When can I start using Backup Balance?

• Background checks

  • What does the background check look for?
  • What is the screening process?
  • How do I dispute the information in my background check?
  • What is a new offense notification?
  • How long will my background check report take?
  • Why is my background check taking longer than expected?
  • Why is Uber running another background check report?
  • Can I provide a recent background check report to Uber instead of Uber running a new one?
  • What is the status of my background check?
  • How do I verify my driving history?
  • Is the background check process secure?

• Wallet

  • What is Uber Wallet?