We're here to help

How do JUMP bikes work?

Start your ride
1. Download the Uber app and create an account
2. Open the app and tap the bike/scooter icon
3. Tapa bike on the map to reserve it

Finish your ride
1. Lock your bike to any public bike rack or JUMP bike hub in the system area
2. Make sure your bike isn't blocking a crosswalk, driveway, or any other areas that might need to be used by pedestrians or people with accessibility needs
Rider tips

Cable-lock bikes:
- Always follow the rules of the road
- Reserve a JUMP bike in advance or walk to one and scan the QR code on the phone mount to unlock it
- Need to make a quick stop? Press the "HOLD" button in the Uber app and lock the bike to a public bike rack
- If you have an issue with your bike or its functionality, press the wrench icon, then lock the bike to a public bike rack

U-lock bikes:
- Always follow the rules of the road
- Reserve a JUMP bike in advance or walk to one and enter your 4-digit pin into the bike's keypad
- Need to make a quick stop? Press the "HOLD" button in the Uber app and lock the bike to a public bike rack
- Ready to continue your ride? Enter your 4-digit PIN to unlock the bike and you're good to go
- If you have an issue with your bike or its functionality, let us know