Uber is a technology platform. Our smartphone apps connect drivers and riders.
In cities where Uber operates, use the app to request a ride. When a nearby driver accepts your request, the app displays an estimated time of arrival for the driver heading to your pickup location. The app notifies you when the driver is about to arrive.
The app also provides info about the driver with whom you will ride, including first name, vehicle type, and license plate number. This info helps the two of you connect at your pickup location.
Use the app to enter your preferred destination anytime before or during the ride. If you have a preferred route, it's helpful to talk through the directions together.
When you arrive at your destination and exit the vehicle, your trip ends. Your fare is automatically calculated and charged to the payment method you've linked to your Uber account.
In some cities, Uber allows you to pay your fare in cash. This option must be selected before you request a ride.
Immediately after a trip ends, the app will ask you to rate your driver from 1 to 5 Stars. Drivers are also asked to rate riders. Uber's feedback system is designed to foster a community of respect and accountability for everyone.
Learn more about how Uber works by exploring other Help Center topics. You can search for specific questions and answers too.