Integrated Inventory On Uber Eats/Postmates: Account Management and Support FAQs

For more help with Integrated Inventory on Uber Eats & Postmates, visit one of the following articles:

Note: Please consult the key below for a relevant response to your inquiry.

  • Overlapping: Retailers that are listed on each of the Uber Eats, Postmates, and Drizly marketplaces, but are not on Bring Your Own Courier. Drizly is powering their Uber Eats and Postmates inventory. These retailers have Uber-issued tablets to manage Uber Eats and Postmates orders.
  • Uber Eats and Postmates Only: Retailers that only have a marketplace relationship with Uber Eats and Postmates. However, their Uber Eats and Postmates store inventory and hours will be powered via Drizly integrations.

(Overlapping) If I’m on Uber Eats, Postmates, and Drizly, who will be my Account Manager?

Your point of contact doesn’t change with the inventory integration. As such, please continue to reach out to your Uber Eats, Postmates, and Drizly POCs with questions for each platform respectively.

(Uber Eats and Postmates Only) Who should I reach out to for inventory, pricing, store hours or Uber Eats and Postmates order support?

If you would like or need help with your Uber Eats or Postmates storefronts (inventory, pricing and store hours) or any Uber Eats or Postmates order support, please reach out to your Uber Account Manager or restaurants@uber.com with any support requests regarding Uber Eats or Postmates.

(Overlapping) Who should I reach out to for active order support?

Your support point of contact will not change as a result of this integration. You should still contact Uber (restaurants@uber.com) and Drizly (Portal comments) for active orders on the respective platforms. (Overlapping) Who should I reach out to for inventory, pricing, and store hours support? You can reach out to retailer@drizly.com for any major questions on your inventory and storefront settings, including regular hour adjustments, price markup changes, or large scale inventory issues. Please continue to contact Uber and Drizly support respectively for any active order or item substitution questions.

(Uber Eats and Postmates Only) Who should I be in contact with in regards to this integration?

You can reach out to your Uber Account Manager or restaurants@uber.com with any questions regarding this integration, inventory or your store hours.

Will customers be contacting Drizly, Uber Eats, or Postmates about these orders?

Customers will reach out to Uber support for any technical issues with their Uber Eats or Postmates orders. Uber will work with Drizly support for any integration-specific assistance. If an Uber Eats or Postmates customer reaches out to your store directly, you can direct them to Uber using the Uber Eats or Postmates chat function for technical assistance.

What should I do if an Uber Eats or Postmates customer calls the store directly?

In the event an Uber Eats or Postmates customer calls the store for technical assistance with an order, please direct them to reach out to the Uber support team (not Drizly) via the Uber Eats or Postmates chat function.