When you opt in to the allergy-friendly restaurant program, customers ordering from your restaurant can add allergy requests to individual menu items.
You’ll be required to fulfill these requests, which will be highlighted on the order card and contain specific allergy information, or you’ll need to communicate with the customer that you can’t fulfill the request.
To turn this feature off, follow the steps above and toggle the button to Off.
Opting in to accept customer allergy requests allows you to:
Before adding a menu item to add to their cart, customers can include an allergy request by adding it to the Allergy Notes section.
Customers can also provide additional details in their allergy requests before adding the item to their cart.
You’ll see allergy requests in the dashboard on Uber Eats Manager. These orders are highlighted with an orange banner at the top. The request appears below the associated menu item. You can select the request to view allergy details or communicate with the customer.
Tap Confirm on the order to acknowledge that you’ll accommodate it. Please note you can review allergy requests before accepting an order and cancel the orders you can’t accommodate.
You can also let the customer know that you can’t fulfill the request and see if they’d like to modify their order.
If you can’t accommodate an allergy request, see: What if I can’t fulfill a special request?
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