Contacting Dashboard Support

Live Order Support

Please call 1-866-987-3750 for live order support 24/7. Please have your Uber Order ID available to share with the agent.

Past Order Support

For past orders, email uberdirect@uber.com and include the Uber Order ID.

Refunds

Please use the refund form to submit your refund request.

Note: Refunds cannot be completed over the phone because they require an itemized receipt. Refunds must be submitted within 7 days of order completion.

Safety

Use the Safety Incident form to report a safety incident to Uber for further action.

How do I find my Uber Order ID?

The Uber Order ID can be used to request support for live or past orders.

Past Orders

  1. Navigate to the Deliveries tab and select Past.
  2. Click on the order for which you want the Uber Order ID.
  3. Find the Order ID at the end of the tracking URL (the last five characters are the Order ID).

Live Orders

  1. Navigate to the Deliveries tab and select Today.
  2. Click on the order for which you want the Uber Order ID.
  3. Find the Order ID at the end of the tracking URL (the last five characters are the Order ID).