Dashboard deliveries will be billed to you daily in a single invoice for all trips taken via the credit or debit card you provide.
We currently support a maximum delivery radius of 10 miles in serviceable locations.
You can manually add a tip for the delivery person when a delivery is requested within the Dashboard. The tip will be charged to the card you provided, but you can charge this to your customer as you wish. Tips are highly recommended to incentivize delivery people as well as to ensure a high order acceptance rate and speedy pickup.
Note: If your customer has added a tip for the delivery person, you must pass on that gratuity to the delivery person by manually inputting the tipped amount in the Dashboard.
You’re required to mark items as age-restricted to ensure the order proceeds through our ID-check flow.
Indicate if your order contains age-restricted items (such as alcohol), which will trigger additional proof-of-delivery checks at drop-off. The app will prompt delivery partners to perform actions such as asking for ID and signatures, sobriety check, taking pictures, and scanning barcodes.
Note: Alcohol deliveries cannot be completed if a customer cannot provide a valid ID, appears intoxicated, or is unavailable to accept the delivery. If the alcohol delivery can’t be completed, the delivery person will be prompted to return the items to the store.
When you submit a Dashboard order, an SMS flow is initiated notifying your customer of order status via text messages. You can opt-out of enabling SMS notifications, and customers always have the option to opt-out of receiving SMS notifications as well.
If you designate a delivery as return-eligible and the delivery is unable to be completed, you will be charged the same cost of the initial delivery.
You can use the following web-browsers to access the Uber Direct Dashboard:
We do not recommend accessing your Dashboard using Internet Explorer. Please make sure you are using the most updated version of your internet browser at all times. The Uber Direct Dashboard is not mobile-friendly at this time.
Your login will be the email address you signed up with. To reset your password, enter your login email, and select Forgot Password via https://direct.uber.com/.
You will be asked to submit an email address associated with your account to receive instructions to reset your password.
To get your internal order ID, follow these steps:
To get your Uber Order ID, follow these steps: