By updating your Average Prep Time by day of the week and time of day, we can provide Uber Eats customers more accurate ETAs during busy lunch or dinner hours. This lowers their stress - and yours - and gives customers more confidence in your delivery times.
Adjust your average preparation times based on time of day and day of week by logging into your restaurant portal at restaurant.uber.com on your computer or tablet.
Select the Stopwatch icon on the left navigation panel, this will take you to the Preparation Times menu.
Click the “ADD MORE” button to add new time and date segments with different default prep times than your normal default prep time and then click “SAVE” to save all changes.
Only select the minimum amount of extra time you need! We want to make sure food isn’t sitting for too long before a delivery partner arrives.