How do I delay an order?

If your kitchen becomes too busy and you need to delay an order, you can do so in the Uber Eats Manager app. When viewing an order, just tap the arrows by the remaining pick up time to delay the order by 5, 10, 20, or 30 minutes.

Based on what you select, the order’s ETA will update for both your customer and the delivery person.

Keep in mind, a pickup request will automatically be sent to a delivery person when there are 7 minutes left on the clock. Once the request has been sent, you won’t be able to update your prep time anymore.

NOTE: If your kitchen finishes preparing an order early, you can hit the Ready for Pickup button and that will send a delivery person to you.

The Uber Eats Orders may also automatically pause incoming orders. This can happen for two reasons:

  • Multiple orders in a row that go unaccepted
  • Your acceptance time is longer than usual, resulting in customers canceling orders

For more on this or managing your Uber Eats Orders, please visit this training.