For more help with Integrated Inventory on Uber Eats & Postmates, visit one of the following articles:
Note: Please consult the key below for a relevant response to your inquiry.
Your point of contact doesn’t change with the inventory integration. As such, please continue to reach out to your Uber Eats, Postmates, and Drizly POCs with questions for each platform respectively.
If you would like or need help with your Uber Eats or Postmates storefronts (inventory, pricing and store hours) or any Uber Eats or Postmates order support, please reach out to your Uber Account Manager or firstname.lastname@example.org with any support requests regarding Uber Eats or Postmates.
Your support point of contact will not change as a result of this integration. You should still contact Uber (email@example.com) and Drizly (Portal comments) for active orders on the respective platforms. (Overlapping) Who should I reach out to for inventory, pricing, and store hours support? You can reach out to firstname.lastname@example.org for any major questions on your inventory and storefront settings, including regular hour adjustments, price markup changes, or large scale inventory issues. Please continue to contact Uber and Drizly support respectively for any active order or item substitution questions.
You can reach out to your Uber Account Manager or email@example.com with any questions regarding this integration, inventory or your store hours.
Customers will reach out to Uber support for any technical issues with their Uber Eats or Postmates orders. Uber will work with Drizly support for any integration-specific assistance. If an Uber Eats or Postmates customer reaches out to your store directly, you can direct them to Uber using the Uber Eats or Postmates chat function for technical assistance.
In the event an Uber Eats or Postmates customer calls the store for technical assistance with an order, please direct them to reach out to the Uber support team (not Drizly) via the Uber Eats or Postmates chat function.