Integrated Inventory On Uber Eats/Postmates: Account Management and Support FAQs

For more help with Integrated Inventory on Uber Eats & Postmates, visit one of the following articles:

Note: Please consult the key below for a relevant response to your inquiry.

Overlapping: Retailers that are listed on each of the Uber Eats and Postmates marketplaces, but are not on Bring Your Own Courier.
Uber Eats and Postmates Only: Retailers that only have a marketplace relationship with Uber Eats and Postmates.

(Overlapping) If I’m on Uber Eats and Postmates, who will be my Account Manager?

Your point of contact doesn’t change with the inventory integration. As such, please continue to reach out to your Uber Eats and Postmates POCs with questions for each platform respectively.

(Uber Eats and Postmates Only) Who should I reach out to for inventory, pricing, store hours or Uber Eats and Postmates order support?

If you would like or need help with your Uber Eats or Postmates storefronts (inventory, pricing and store hours) or any Uber Eats or Postmates order support, please reach out to your Uber Account Manager or restaurants@uber.com with any support requests regarding Uber Eats or Postmates.

(Overlapping) Who should I reach out to for active order support?

Your support point of contact will not change as a result of this integration. You should contact Uber (restaurants@uber.com) for active orders.

(Overlapping) Who should I reach out to for inventory, pricing, and store hours support?

Please continue to contact Uber support for any active order or item substitution questions.

(Uber Eats and Postmates Only) Who should I be in contact with in regards to this integration?

You can reach out to your Uber Account Manager or restaurants@uber.com with any questions regarding this integration, inventory or your store hours.

Will customers be contacting Uber Eats or Postmates about these orders?

Customers will reach out to Uber support for any technical issues with their Uber Eats or Postmates orders. If an Uber Eats or Postmates customer reaches out to your store directly, you can direct them to Uber using the Uber Eats or Postmates chat function for technical assistance.

What should I do if an Uber Eats or Postmates customer calls the store directly?

In the event an Uber Eats or Postmates customer calls the store for technical assistance with an order, please direct them to reach out to the Uber support team via the Uber Eats or Postmates chat function.