Sometimes, the customer is not available when the delivery person arrives at the drop-off location. In this event, the following options are available in the case that an order is undeliverable, set at an account/API key level:
Contact support by calling +1 866-987-3750 or emailing firstname.lastname@example.org for more information regarding undeliverable actions and Settings.
Note: We strongly encourage the use of regular status updates and delivery tracking links to ensure customers are kept in the loop on delivery progress and reduce incidents of customer not available at drop-off. For more information, see Managing Deliveries.