Maintaining Platform Integrity and Merchant Standards

At Uber Eats, we are committed to maintaining a fair and reliable marketplace for all partners. To ensure a high-quality experience for both customers and couriers, we monitor merchant activity to identify behaviors that may disrupt the platform or violate our Community Guidelines and Merchant Terms and Conditions.

Prohibited Activities

The following activities are examples of potential violations of our policies: * Excessive order cancellations during the store’s operating hours. Please ensure that your store hours and inventory are correctly updated in Uber Eats Manager to prevent avoidable cancellations. * Consistently marking orders as fulfilled when items have not been prepared or handed over to a delivery person. * Engaging in fraudulent activity to improve your store’s visibility on the platform or manipulate your store’s ratings.

Account Health and Consequences

We regularly review merchant performance and activity for suspicious patterns or violations.

Monitoring and Notifications

If your account is flagged for‌ violating our policies, we will notify you via email.

Account Deactivation

Continued non-compliance after receiving prior notifications will result in serious consequences to your account, including:

• Contract Termination: Failure to resolve suspicious activity may be considered a material breach of your agreement(s) with Uber Eats.
• Permanent Deactivation: Accounts that continue to exhibit fraudulent patterns or excessive cancellations despite warnings will be permanently deactivated and removed from the platform.
• Exclusivity and Bonus Impacts: For merchant partners with special terms, violations of our policies may lead to the immediate termination of exclusivity agreements or forfeiture of cash bonus commitments.

Resources and Support

If you have questions regarding your account health or need assistance in optimizing your operations to avoid these issues, please reach out to your Account Manager or contact Uber Support at merchants@uber.com.