Ratings FAQ

Can customers see other customer comments?

No, customers cannot see comments. This is only shown to users who have access to Restaurant Manager. Generally, that would be the merchant owner and/ or manager.

Do customer reviews delete after a certain amount of time?

Yes, we only display reviews from the last 90 days. Because of this, you may notice your total review counts change from day-to-day.

Why do reviews delete after 90 days?

We remove reviews from over 90 days to benefit the merchants! One bad review from over 90 days ago shouldn’t continue to weigh down your overall rating.

Can anyone delete reviews?

No, reviews cannot be deleted by the merchants or by support.