What if we forgot an item for an order?

If you forgot to add an item to the order and the delivery person left less than 5 minutes ago, you can contact the delivery person to coordinate a return to the restaurant.

If the delivery person agrees to return, you can call the customer to let them know their order will be arriving later than expected. If the delivery person does not agree to return and the customer contacts you about the missing item, ask them to contact in-app support about their missing item(s).

If you’d like more help with this process, you can call support at 1-833-ASK-EATS.

Tips: We recommend you double check each order before handing it off to a delivery person. Since you’re responsible for including all items ordered by the customer, we also recommend you seal the delivery bag and write the order number or staple the receipt on it.