The red pause button appears when we detect a longer period of inactivity on your tablet. We do this to temporarily pause orders for your restaurant if you’re unavailable or too busy. This pause turns on automatically.
Orders may automatically pause for 2 reasons:
When your orders automatically pause, a red screen with a large pause icon appears. Customers in the Eats app will see your restaurant as “currently unavailable”.
If your restaurant does not have a tablet, you can access Uber Eats Orders using any of the following:
Orders will automatically unpause the next day at 6am if you don’t manually unpause them.