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Managing Orders
Health and food safety tips
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What happens when an order comes in?
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How does order pickup work?
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How do I pause incoming orders?
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How do I delay an order?
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How do I cancel an order?
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Why do orders pause automatically?
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Adjust the price of an order
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What happens if a customer cancels an order?
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How to change the price of a menu item
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How can I adjust my Average Prep Time?
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What are scheduled orders?
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Order too large for delivery partner's vehicle
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How do delivery zones work?
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Bad experience with delivery person
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Delivery partner arrived early
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What if I can't fulfill a special request?
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What if I run out of an item?
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How to get listed as allergy friendly
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Allergy-friendly restaurant program FAQ
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Utensils and disposable item requests - FAQ
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How do Grocery order replacements work?
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