Order management

Managing refunds for missing or incorrect orders

How do I see past orders?

How do delivery zones work?

What happens if an order is canceled?

How do I pause incoming orders?

Why do orders pause automatically?

How do I cancel an order?

How to adjust the price of an order

Do we get paid for cancelled or unfulfilled orders?

Utensils and disposable item requests - FAQ

What are scheduled orders?

How can I adjust my Average Prep Time?

How do I delay an order?

Managing deliveries

Delivery person arrived early

What if I can't fulfill a special request?

Self-pickup in restaurant by customer

Uber Direct Refund Policies

Batched order is not ready yet

Order too large for delivery person's vehicle