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What if the order isn't ready when I get to the pickup location?

Although it can take time for restaurants to prepare food, we encourage you to wait no more than 10-15 minutes when you've arrived at the restaurant. Be sure to let the restaurant know that you're waiting for an order as soon as you arrive if the order isn't ready. Based on our time-based pricing structure, you are compensated for your wait time.

If your wait exceeds 10-15 minutes, we suggest that you cancel the delivery or reach out to support at 1-800-253-9435. In this situation, your cancellation rating will not be affected.
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