When a trip request is canceled or the rider doesn't arrive at the pickup location, you may be paid a cancellation fee.
Cancellation fees will appear on your payment statement. Keep in mind that some cities do not have cancellation fees, fee amounts vary by vehicle class and city, and the Uber Fee applies to any cancellation fee.
Cancellation fees generally apply when:
- A rider cancels a trip request more than 5 minutes after you accept the trip and you are running on time (within 5 minutes). In some cities, a rider may be charged a fee if the request is cancelled more than 2 minutes after requesting
- A rider doesn't arrive at the pickup location within 5 minutes of your arrival
If you think that a cancellation fee should have been charged but was not, please let us know the details below.