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My Quest Promotion is missing or incorrect

You can review your Quest Promotion in the Other Payments section of your payment statement. You can also review it in-app by following the steps below:

- Tap your profile photo in the upper right corner of the app.
- Tap the "Earnings" icon.
- Tap "Earnings details."
- Scroll down to see the Quest Promotion line in your earnings breakdown.

Your Quest Promotion payout should be reflected on your payment statement once the promotional period ends, but sometimes it may not appear until the end of the week. For example, if you complete a Quest Promotion on Wednesday, it may take until the following Monday at 4 AM to appear on your payment statement. Your Quest Promotion payout may also appear in tiers during the week, so check each day if you think some of it is missing.

If you have questions about a Quest Promotion, let us know here. Please note that we can only confirm whether you were to receive a promotion after the weekly pay period has ended.
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