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Understanding ratings

You can see your current rating in your Driver app by following the steps below:

Tap the profile photo in the upper right hand corner of the app
Select "Profile" from the top menu
Tap the rating under your name on the Profile tab

Rider comments are always anonymous. Ratings are confidential, so we can't provide information around the rating given for a specific trip.

Riders will not see their updated rating until after they have rated you, so you can feel confident providing honest feedback. This ensures ratings are as fair as possible for both parties.

HOW RATINGS WORK
Our goal is for the Uber experience to be safe and enjoyable for everyone. Our dual rating system allows riders and drivers to rate each other.

Riders can rate their trip experience from 1 to 5 stars and have the option to provide specific feedback from a list of common issues. Riders are asked to rate every trip before they can request again.

If a trip is canceled, riders will be unable to rate the trip.

WHAT'S AN OVERALL RATING?
Your overall star rating is an average of the 500 most recent star ratings you've received from riders.

If a rider rates a trip less than 5 stars and selects a trip issue that is unrelated to your performance (i.e. Too many pickups, Price, Uber app), the trip will not count toward your overall rating.

Please note that no action is required in requesting the removal of individual ratings, as ratings will be automatically removed when applicable. In order to ensure a consistent and reliable experience, we are unable to remove individual trip ratings on request.

When you're a new driver, you start with a perfect rating of 5 stars. Your overall rating may change frequently until you have received ratings on 100 or more trip as there will be fewer ratings to average together. As your number of rated trips grows, individual ratings have less impact on your overall rating.

RATINGS AS A CONSISTENT MEASURE OF QUALITY

We intend ratings to be fair and rider feedback to be useful for you. That is why we show the rider help text as they rate your trip and prompt them to explain their rating if they rate less than 5 stars. 5 stars means there were no issues on the trip. If they rate 4 stars or less, we ask they offer anonymous feedback on how the experience could have gone better.

RATINGS ARE IMPORTANT
We intend ratings and feedback to be helpful for you. To ensure that riders receive a high-quality experience each time they request a ride, driver-partner accounts with consistently low ratings may be deactivated after receiving multiple warnings.

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