Trip Issues and Adjustments

• General Issues

  • I was in an accident
  • Critical Safety Response Line

• I found an item

  • I found an item
  • I returned an item to my rider

• Issues with my fare

  • My fare isn't showing in the app
  • My fare was adjusted
  • Trip distance was incorrect
  • I want to refund my rider
  • I should have received a cancellation fee for this trip
  • This trip is missing from my pay statement
  • My toll or parking fee wasn't included in my fare
  • I entered my UberTAXI fare incorrectly
  • I had too many riders for my vehicle
  • I had a different issue with my fare
  • Addresses are missing from my trip history
  • How is surge-pricing determined?
  • My Consecutive Trips earnings are incorrect or missing

• Issue with Uber Navigation

  • GPS route was incorrect
  • Issue with pickup or drop off location
  • GPS did not load properly

• Issue with a rider

  • My rider made me feel unsafe
  • The wrong rider took this trip
  • My rider was rude
  • A rider made a mess in my vehicle
  • A rider damaged my vehicle

• Issues getting trip requests

  • The app is not making noise
  • I received a regulatory ticket