Frequently asked questions on Delivering with Uber Eats

Safety

Your safety matters to us. Uber prioritizes safety through various measures, including a dedicated Global Safety Team that works closely with law enforcement to support investigations and help keep communities safe.

Available 24/7, Uber’s dedicated public safety team operates around the clock to support investigations and protect the community, providing timely, critical information through our secure portal to assist with active cases. Learn more about the safety features in the app, as well as safeguards such as GPS tracking and phone anonymization, by visiting the link below.

The app helps you stay safe while delivering with multiple tailored features:

• Phone number anonymization When you contact a customer through the app, the customer will never know your phone number.

• Follow me The application offers your loved ones the possibility to follow your journey.

• Emergency help button If you need urgent help, you can use the Emergency Help button, putting you directly in touch with the authorities and sharing your location with them.

Need some rest? To go offline, just swipe up and click on the button.

Getting help

If you need assistance while delivering:

• The Help section is accessible in 2 clicks and provides answers to most questions.
• For fare adjustments, contact support through the Help section in the app.

Delivering Orders

To ensure efficient and safe delivery, follow these guidelines: * Use an insulated bag to maintain food quality during transport. * Wait at least 48 hours before checking if a completed delivery has appeared in the application, as completed deliveries can take up to 48 hours to appear * The Deliveries Without Waiting feature helps you receive back-to-back delivery requests, reducing downtime between deliveries.

Here’s how it works: * After a few days on the app, you’ll start receiving these requests. * When you accept a no-wait trip, the app will guide you through the process: * The dark blue line indicates the route to complete your current delivery. * The light blue line shows the route to retrieve the next order.

Payments and Earnings

This section provides information on managing your earnings and understanding payment processes.

• Receiving your earnings:

To receive your earnings:

• Transfer your income to your bank card for immediate receipt in most cases.

• Deposit your income into your bank account via wire transfer, noting that processing times vary by bank.

• Key information about earnings:

  • Eligible income: You can cash out all income, including promotions and tips.
  • Earnings calculation: Earnings are based on standard delivery fare and promotions. The standard delivery fare includes amounts for pickup, drop-off, and distance, with potential adjustments for time and traffic delays.
  • Promotions can help you identify busy areas when there’s a high demand for delivery. High demand usually means there’s more money for you to earn. And with a little planning, you can take advantage of multiple promotions at once.

• Understanding fees:

  • Service Fee: Uber charges a service fee for using the platform.
  • Tips and Service fees: Tips are not subject to a service fee, ensuring you receive the full tip amount.

• To check your payments:

  • You can see a quick payments overview at the top of the app.
  • If you tap your earning cards and swipe right and left you will see your daily and weekly payments.
  • You can also get more details in the Payments section of the app.