My Plus card was declined

If you are in a live order situation, contact Uber support in the App by tapping on “Contact Support”.

You can only use the Plus Card to buy the items requested by the User and pre-approved. The card will only cover the full expected amount of the order.

Some reasons why the Plus Card may be rejected are:

-Finding yourself in the wrong Merchant.

-The Plus card has already been declined 3 times or more.

-The correct type of card was not specified: credit or debit.

-The Delivery Partner is not using the correct card that is active in their profile.

-The Plus card does not have enough funds (total amount of the order is greater than the original order amount).

• Relevant price discrepancies between app and store
• Substitute items that are more expensive. Sometimes, higher-priced substitute items approved by the User can cause the order total to exceed the payment amount pre-authorized on your Plus Card. If the card is declined, find a cheaper item or remove the item after confirming the change with the User.

If you choose to use cash or another payment method to pay for your User’s item(s), make sure to change your payment method by selecting “No” to the screen “Are you using a Plus Card today?”. Once payment is complete with your own funds and the receipt is successfully uploaded, you’ll receive a reimbursement within the next 72 hours.

If you want to replace your card, follow the instructions that showed in “My Plus Card was lost or stolen”.