Getting payments

• You’ll typically receive your payment 2-3 days after the end of the weekly cycle
• If your payment hasn’t arrived after this period, check if your banking details are up-to-date and correct

Issue with my payment

• If a payment fails, your account balance will show the unpaid amount, indicating that we haven’t processed the payment

Needing support

• If you’re still having trouble with a payment, you can set up an appointment for help
• Remember, if your session times out, you’ll need to sign in again to schedule your appointment

Always ensure your bank details are accurate to prevent payment delays. If issues persist, we’re here to help.