If your drivers can’t go online, it may be due to an issue with their account, documents, or the vehicle assigned to them.
First, check their documents in the Fleet Hub and make sure all required documents, such as licenses or background checks, are valid and approved.
Make sure that your driver’s mobile data is on and their app is updated to the latest version. Confirm that they are able to log in to the app using their account and that their device is charged.
If everything looks correct and they still can’t go online, have the driver reach out through the Driving & Delivering Help section in their app or select Contact Us below.
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