It is prohibited to discriminateion against individuals with disabilities, including those accompanied by service animals. Drivers using the platform agree to follow all applicable laws and Uber’s policies, which state that drivers may not deny service to or otherwise discriminate against riders with disabilities.
Any report of unlawful discrimination or ride refusal may result in temporarily deactivating a driver’s account while we review the incident.
Additionally, drivers are expected to assist riders using walkers, canes, folding wheelchairs, or other assistive devices to the maximum extent possible.
Uber is committed to designing and developing its platform in a manner that is perceivable, operable, understandable and robust. You can find out more about how we achieve this on our accessibility page.
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