How to contact Support in Sri Lanka?

Please navigate to the below article to learn more:

How to Access Support in Sri Lanka

Trying to reach out to Uber Eats Customer Support via the app? Here’s how:

  1. From the main screen on your Uber Eats app, go to ‘Account’ at the bottom of the page
  2. On the ‘Account’ page, scroll down and click on ‘Help’
  3. From here, choose the order you want to raise a query for (or) find an article that can help based on your issue

If you want to access help from our website, you can access Uber Eats Support here.

Issues during an order? Here’s how to get Live Order Support:

Phone or Chat Support:

  • Contact us via phone using this line 0117733922 or chat live with us via a node in the Help Center from the time of order placement up to 15 minutes after delivery.

In-app Support:

  • For help in Payment, Account and other order issues, explore our Help section.
  • Use our in-app support options to resolve your issues without having to call or chat with us.

Issues After An Order? Here’s how to get Post Order Support:

Once you have received your order or if your order is cancelled, you can still avail support assistance through our In-app Help section.

At this stage you will not be able to reach out via Chat or the Hotline.

Use in-app support options for any other issues like Food Quality, Delivery Partner related concerns or Order related queries. We aim to resolve them within 24 hours!

Safety Concerns

You can also report Safety queries related to your Order or your Delivery Partner in the Help section.

Cannot Sign in or Facing Issues while Raising a Support Ticket?

Please update your app from the app store and try again.

If you are facing errors where you cannot view content under the help section of the app, you can always reach out to Support for assistance with a screenshot of the error: I can’t sign in to my account.

How to Keep Track of your Support Ticket

In the Help section of your Uber Eats app, you will find your recent conversations with Uber Support in the first half section of your app. You will be instantly notified when our Support agents respond to your issue and you can track the conversation this way. We will typically respond to you within 24 hours.

Uber One Membership: Priority Support for Members

As an Uber One member, you will have 24*7 access to our Priority Support Chat. Become an Uber One member for savings and exclusive perks on Uber and Uber Eats. Sign up for just Rs. 599 /month. To know more, reach out through Priority Support.

You can start with these options:

Please navigate to the below article to know more about Do’s and Don’ts for our Users:

Community Guidelines

Can we help with anything else?